Technical Writing


One of my projects at the BYU Office of IT was to update knowledge base articles for Y-Time, which student and staff employees use to track their work by clocking in and out. I worked with the product owner, payroll office, and helpdesk agents to extensively revamp documentation, some of which hadn’t been updated since the product launched in 2011.

Y-Time: Employee HR/Payroll Self-Service Training

Y-Time System Managers Training

Adding Sick and Vacation Time

UX Survey

As a technical writer at BYU OIT, I worked closely with the UX team to conduct surveys around campus to get data on user experience. In one survey, I gathered data about students’ opinions, awareness, and preferences relating to IT services after the first two weeks of the semester.